LUXURY AIRPORT SERVICES B.V.
Website: www.luxuryairportservices.com
These General Terms & Conditions apply to the services offered, booked, arranged or provided by Luxury Airport Services B.V. (“LAS”).
They cover services at Amsterdam Airport Schiphol and other airports worldwide, including Terminal Service, VIP Centre arrangements, airport meet-and-assist services, lounge arrangements, ground transportation, private aviation arrangements and related travel services.
1.1. LAS: Luxury Airport Services B.V., established in the Netherlands.
1.2. Client: The individual or legal entity entering into a booking agreement with LAS, including private customers, companies, travel agencies, concierge companies and other intermediaries.
1.3. Passenger: Any person for whom a Service is booked or provided.
1.4. Service: Any service booked, arranged or provided through LAS.
1.5. Service Provider: LAS or an independent third-party company, airport representative, subcontractor, driver, VIP facility operator or other supplier involved in delivering a Service.
1.6. Business Partner: A professional organisation booking services for its own clients or passengers.
1.7. Booking Confirmation: Written confirmation issued or expressly approved by LAS specifying the booked Service, relevant travel details and applicable conditions.
1.8. Service Start Time: The confirmed meeting or commencement time applicable to the Service, as stated in the Booking Confirmation.
1.9. Service-Specific Conditions: Additional conditions applicable to a particular airport, service, supplier or booking, communicated to the Client before confirmation.
2.1. These Terms & Conditions apply to all quotations, reservations and agreements involving LAS, unless otherwise expressly agreed in writing.
2.2. The Client accepts these Terms & Conditions when placing a booking through the LAS website, booking platform, email or another approved booking channel, provided they have been made available before the agreement is concluded.
2.3. A booking is confirmed only after LAS has issued written confirmation, unless expressly agreed otherwise.
2.4. A request for availability, quotation or provisional reservation does not constitute a confirmed booking.
2.5. Where a Client books on behalf of one or more Passengers, the Client is responsible for communicating the relevant service details, meeting instructions and restrictions to those Passengers.
2.6. Service-Specific Conditions and individually agreed written arrangements prevail over these general conditions in the event of a conflict, to the extent expressly agreed.
2.7. Nothing in these Terms & Conditions excludes mandatory rights available under applicable law.
3.1. LAS offers premium airport assistance and related travel services, either directly or through selected third-party Service Providers.
3.2. Depending on the airport and the booked package, services may include personal meet-and-greet assistance, check-in guidance, luggage assistance, airport escort, security guidance, lounge arrangements, assistance during transfers, ground transportation and other agreed services.
3.3. The exact scope of a Service is determined by the relevant Booking Confirmation and service description.
3.4. Not every service or facility is available at every airport. Operational arrangements may differ by airport, terminal, airline, destination and local regulations.
3.5. LAS does not control airline operations, border-control decisions, immigration requirements, customs inspections, airport security procedures or boarding decisions.
3.6. LAS representatives are not authorised to override the instructions of airport authorities, airlines, security personnel or government officials.
3.7. Any additional service not expressly included in the Booking Confirmation may be subject to separate availability and charges.
4.1. All Services are performed in accordance with the rules, regulations, permissions and operational procedures established by the relevant airport, airline, security authority, immigration authority and other competent authorities.
4.2. No guaranteed priority access, expedited processing, fast-track treatment or preferential passage may be claimed or expected at any stage of the airport journey.
4.3. This limitation applies to all airport procedures, including but not limited to airline check-in, baggage handling, security screening, passport control, immigration, customs and boarding.
4.4. Where access to a priority facility is normally available as part of a Service, its use remains subject to the rules, permissions, capacity and operational decisions of the relevant airport or authority at the time of travel.
4.5. Airport operators and competent authorities may modify, restrict, suspend or withdraw priority-access arrangements or access permissions at any time, including without prior notice.
4.6. LAS cannot override these decisions and cannot guarantee that a particular priority facility will remain available.
4.7. At Amsterdam Airport Schiphol, priority access at security is normally available as part of the Terminal Service, subject to applicable airport regulations and operational conditions. Such access is not guaranteed.
4.8. Priority access at passport control is currently not available as part of the Terminal Service at Amsterdam Airport Schiphol. Passengers must follow the passport-control procedures established by the competent authorities.
4.9. Waiting times at security, passport control, immigration, customs and other airport checkpoints may vary significantly. Extended waiting times may occur, particularly during peak travel periods or operational disruptions.
4.10. LAS cannot guarantee specific waiting times, processing times, journey durations or successful completion of airport formalities within a particular period.
4.11. LAS will make reasonable efforts to provide the agreed assistance within the operational possibilities available.
4.12. The temporary or permanent unavailability of a priority facility does not automatically entitle the Client to a full refund where the remaining agreed Service has been substantially performed. Any entitlement to a price reduction, alternative performance, termination or other remedy will depend on the circumstances, the contractual importance of the affected element and applicable law.
4.13. Where priority-access arrangements materially change, LAS will make reasonable efforts to inform affected Clients and Business Partners.
4.14. Should priority access at passport control become available again in the future, LAS will communicate confirmed changes to its partners and update the relevant service information.
5.1. LAS may provide Services directly or arrange Services through independent third-party suppliers, including local airport assistance companies, VIP facility operators, transportation providers and other specialist partners.
5.2. Depending on the booking, LAS may act as:
(a) the contracting service provider responsible for arranging and delivering the agreed Service, including through subcontractors; or
(b) an intermediary facilitating an agreement between the Client and an independent third-party supplier.
5.3. Where LAS acts solely as an intermediary, this role, the responsible supplier and the applicable contractual arrangements will be identified before the booking is confirmed.
5.4. LAS may manage quotations, reservations, confirmations, customer communication, invoicing, payment collection, amendments and complaints even where an independent supplier performs the Service.
5.5. The administration of a booking or collection of payment by LAS does not, by itself, determine whether LAS is the contracting service provider or an intermediary. The contractual role of LAS depends on the arrangements communicated and agreed with the Client.
5.6. Where LAS contracts to provide the Service, engaging a subcontractor does not automatically release LAS from its contractual responsibilities.
5.7. Where LAS acts solely as an intermediary, the independent supplier is responsible for performing the service obligations arising under the separate supplier agreement. LAS remains responsible for its own contractual obligations and any liability imposed by applicable law.
5.8. Worldwide services are subject to local airport regulations, security restrictions, supplier availability and operating procedures.
5.9. Priority access, meeting arrangements, luggage assistance, lounge availability and other service elements may differ significantly between airports.
5.10. Supplier-specific cancellation, amendment, no-show and operational conditions may apply where these have been communicated to and accepted by the Client before confirmation.
5.11. LAS will exercise reasonable care in selecting and coordinating with third-party suppliers, consistent with its contractual role.
6.1. The Client must provide accurate and complete booking information, including passenger names, travel dates, flight numbers, arrival and departure times, contact details and passenger numbers.
6.2. The Client must inform LAS of any relevant special requirements, including mobility assistance, oversized luggage or other circumstances that may affect the Service.
6.3. Passengers are responsible for holding valid passports, visas, travel documents and any required entry or transit authorisations.
6.4. Passengers must comply with the instructions and regulations of airlines, airports and competent authorities.
6.5. The Client or Passenger must promptly inform LAS of any flight delay, cancellation, diversion, schedule change or other relevant booking change.
6.6. Passengers must attend the agreed meetingpoint at the confirmed time and remain reachable through the contact information supplied.
6.7. Where a representative cannot be located, the Passenger must contact LAS using the operational or emergency contact details provided in the Booking Confirmation.
6.8. Passengers must allow sufficient time for check-in, security, passport control and boarding. LAS cannot guarantee that a late-arriving Passenger will be accepted for travel.
6.9. The Client is responsible for additional costs reasonably incurred as a direct result of inaccurate information or requested changes, where those costs are properly chargeable under the agreement.
7.1. Prices are based on the airport, Service, date, time, passenger count and other details provided at the time of quotation.
7.2. Quotations are subject to availability and may be amended before confirmation.
7.3. Once a booking has been confirmed, the agreed price applies unless the Client requests additional services or changes, or another price adjustment is expressly permitted by the agreement.
7.4. VAT and other applicable taxes or mandatory charges will be disclosed in accordance with applicable law.
7.5. Additional charges may apply to last-minute bookings, additional passengers, additional waiting time, changes to flight details, extra personnel, luggage arrangements or other requested services.
7.6. Applicable surcharges and their calculation methods will be communicated before the Client becomes bound to pay them, where required by law.
7.7. Any payment-processing charges will be disclosed before payment and charged only where permitted by applicable law.
7.8. LAS may periodically revise its published prices. Revised prices apply to new bookings from the announced effective date unless otherwise agreed.
8.1. Unless otherwise agreed in writing, all Services must be paid for in full before performance.
8.2. For private Clients, payment is generally required at least 48 hours before the scheduled Service Start Time.
8.3. For bookings made within 48 hours of the scheduled Service Start Time, payment is required immediately unless otherwise agreed.
8.4. LAS may withhold confirmation or suspend arrangements for an unpaid booking, subject to any applicable notice requirements.
8.5. Business Partners must pay in advance unless LAS has expressly approved alternative payment terms.
8.6. Credit arrangements, including any 30-day payment term, apply only where expressly approved by LAS in writing.
8.7. Where payment is made in a currency other than the invoiced currency, exchange-rate differences and charges imposed by the Client's bank or payment provider may apply.
8.8. The Client remains responsible for timely payment of all properly agreed charges.
8.9. Overdue payments may result in legally permitted interest and collection costs, subject to applicable notice requirements.
8.10. Refunds will normally be returned through the original payment method unless otherwise agreed or required by law.
9.1. All amendment requests must be communicated to LAS as soon as possible.
9.2. Amendments are subject to availability and may result in additional charges.
9.3. Material changes may require cancellation of the original booking and creation of a new booking.
9.4. Material changes may include changes to the travel date, airport, flight number, service type, passenger count or scheduled meeting time.
9.5. Airline schedule changes, flight cancellations and diversions do not automatically guarantee that the original Service can be transferred to the revised itinerary.
9.6. LAS will make reasonable efforts to accommodate changes where operationally possible.
9.7. Any applicable additional charges or cancellation consequences will be communicated to the Client before accepting a requested change, wherever reasonably possible.
10.1. Cancellation requests must be submitted in writing to LAS.
10.2. Unless different Service-Specific Conditions have been expressly agreed before confirmation, the following standard cancellation policy applies:
10.3. Certain services, including VIP Centre arrangements, worldwide airport assistance, private aviation, ground transportation and other services performed by third-party suppliers, may be subject to different cancellation deadlines or fees.
10.4. Where Service-Specific Conditions apply, these will be disclosed before booking confirmation and will prevail over the standard cancellation policy for the relevant Service.
10.5. Discounted, promotional, specially arranged or non-refundable bookings may have different cancellation conditions where clearly disclosed and agreed before confirmation.
10.6. Flight delays, cancellations, diversions, missed connections or airline schedule changes do not automatically entitle the Client to cancellation without charge. Mandatory legal rights remain unaffected.
10.7. Where a Client requests cancellation within 48 hours, LAS may retain the applicable cancellation fee even where the Passenger ultimately does not travel, subject to the agreed terms and applicable law.
10.8. Where LAS or the responsible contracting supplier cancels a Service or is unable to provide the agreed Service, any refund, alternative performance or other remedy will be determined by the agreement and applicable law.
10.9. Any statutory cancellation or withdrawal rights that apply to a particular booking remain unaffected. Where a statutory withdrawal exception applies to a date-specific service, this will be communicated in accordance with applicable law.
10.10. LAS recommends that Clients and Passengers obtain comprehensive travel insurance covering cancellation charges, flight disruptions and unexpected travel expenses.
11.1. A Passenger may be considered a no-show where they fail to attend the agreed meetingpoint, cannot be contacted or do not follow the meeting instructions despite reasonable efforts by LAS or the Service Provider.
11.2. LAS or its Service Provider will make reasonable efforts to establish contact and resolve meeting difficulties.
11.3. Where the Passenger does not attend and the Service Provider has made the necessary arrangements to perform the confirmed Service, a no-show fee of up to 100% of the booked Service price may apply, subject to the agreed conditions and applicable law.
11.4. Additional waiting time or rescheduling is subject to operational availability and may involve additional charges where agreed.
11.5. A Passenger will not be treated as a no-show solely because the LAS representative failed to attend the agreed meetingpoint or LAS otherwise failed to fulfil its own meeting obligations.
12.1. Passengers remain responsible for their luggage and personal belongings except where LAS or a Service Provider has expressly assumed responsibility.
12.2. Luggage assistance is provided only where permitted by the airport and included in or agreed as part of the Service.
12.3. LAS cannot guarantee assistance with unusually heavy, oversized or excessive luggage.
12.4. Additional porterage or transportation may be arranged where available and may involve additional charges.
12.5. Passengers requiring mobility or specialist assistance must notify LAS before booking.
12.6. LAS will assess whether the requested assistance can be provided or whether specialist airport assistance is required.
12.7. LAS is not responsible for loss or damage caused solely by airlines, airports or other independent parties outside its contractual responsibility. Liability for loss or damage caused by LAS or its engaged Service Providers will be determined under the agreement and applicable law.
13.1. LAS shall not be liable for failure or delay caused by circumstances outside its reasonable control, to the extent permitted by applicable law.
13.2. Such circumstances may include extreme weather, airport closures, government restrictions, security incidents, major infrastructure failures, extraordinary airport congestion, changes in airport permissions and strikes involving independent third parties.
13.3. LAS will take reasonable steps to minimise disruption and inform affected Clients where practicable.
13.4. Ordinary operational planning errors, avoidable staffing problems or mistakes by LAS or its engaged Service Providers do not automatically constitute force majeure.
13.5. The consequences for refunds, alternative performance or termination will depend on the circumstances, the agreement and applicable law.
14.1. LAS provides airport assistance and does not operate or control airline schedules, security screening, immigration processing or boarding procedures.
14.2. LAS does not guarantee that a Passenger will catch a scheduled flight or connecting flight.
14.3. The Client and Passenger remain responsible for booking an appropriate itinerary and allowing sufficient time for airport formalities.
14.4. LAS is not responsible for missed flights or connections caused solely by circumstances outside its reasonable control, where LAS has fulfilled its own contractual obligations.
14.5. Where a missed flight or connection results from a failure by LAS or its Service Provider to exercise reasonable care and diligence, responsibility will be assessed under the agreement and applicable law.
14.6. LAS is not automatically responsible for the full cost of replacement flights, accommodation, ground transportation or other consequential expenses incurred following a missed connection. Any entitlement to compensation will depend on the circumstances, applicable liability provisions and law.
15.1. Complaints should be submitted in writing to LAS as soon as reasonably possible after the Service.
15.2. LAS requests that complaints be submitted within 10 days where practicable, together with relevant booking information and supporting documentation.
15.3. Failure to submit a complaint within 10 days does not automatically extinguish statutory or contractual rights.
15.4. LAS will investigate complaints and may request information from the Passenger, Client or relevant Service Provider.
15.5. Any refund, credit or goodwill compensation will be assessed according to the circumstances, contractual obligations and applicable law.
16.1. LAS will perform its contractual obligations with reasonable care and diligence.
16.2. LAS is not liable for loss or damage caused solely by circumstances outside its reasonable control where it has complied with its own contractual obligations.
16.3. To the extent permitted by applicable law, LAS's aggregate contractual liability arising from a particular Service shall be limited to an amount equal to twice the price paid to LAS for the affected Service.
16.4. To the extent permitted by law, LAS shall not be liable for indirect or consequential commercial losses, including loss of business, anticipated profits, commercial opportunities or business reputation.
16.5. Where LAS acts solely as an intermediary, its liability shall be assessed by reference to its own agreed obligations and applicable law.
16.6. Where LAS contracts to provide a Service through a subcontractor, the use of that subcontractor does not automatically exclude LAS's responsibility for proper contractual performance.
16.7. These limitations do not apply where liability cannot lawfully be excluded or limited, including where applicable in cases of intent, deliberate recklessness, personal injury or other mandatory legal exceptions.
16.8. Nothing in these Terms & Conditions excludes mandatory consumer rights or remedies.
17.1. Business Partners placing bookings on behalf of Passengers are responsible for supplying accurate booking information and communicating the relevant service details and restrictions.
17.2. Unless expressly agreed otherwise, the Business Partner placing the booking is the contracting Client and is responsible for payment.
17.3. Commission arrangements, preferential rates and partner discounts apply only where expressly agreed by LAS in writing.
17.4. No Business Partner is automatically entitled to commission or discounted rates solely because it books services on behalf of third parties.
17.5. LAS may offer commercial arrangements to selected partners based on booking volume and other agreed criteria.
17.6. Business Partners must not advertise or promise guaranteed priority access, guaranteed passport clearance, specific waiting times or other benefits that LAS has not expressly confirmed.
17.7. Business Partners must accurately communicate service limitations, including the possibility of changes to airport procedures.
17.8. Where a Business Partner receives a Booking Confirmation containing Service-Specific Conditions, the partner is responsible for communicating relevant conditions to its Passengers.
17.9. Separately negotiated B2B agreements take precedence where expressly agreed in writing.
18.1. LAS Gift Cards may be redeemed for eligible LAS services at Amsterdam Airport Schiphol, subject to the conditions communicated at purchase.
18.2. Gift Cards are valid for the period specified at purchase, subject to applicable consumer-protection law.
18.3. Redemption must take place through an approved LAS booking channel.
18.4. Where the price of a booked Service exceeds the available Gift Card value, the Client must pay the difference.
18.5. The treatment of unused balances, partial redemption, expiry, refunds, loss, theft and transferability will be governed by the conditions disclosed at purchase, insofar as permitted by law.
18.6. Additional charges for last-minute bookings, extra passengers or other services may apply where disclosed before booking confirmation.
18.7. The general booking, cancellation and service conditions also apply to services booked using Gift Cards.
19.1. LAS processes personal data for booking administration, payment processing, operational coordination and service delivery.
19.2. Relevant passenger information may be shared with Service Providers, airlines, airport representatives, transportation providers and other parties where necessary to perform the booked Service and permitted by applicable data-protection law.
19.3. International bookings may require the transfer of personal data to suppliers outside the European Economic Area, subject to applicable legal safeguards.
19.4. Further information is provided in the LAS Privacy Policy.
19.5. Marketing communications will be sent only where permitted by applicable law.
20.1. LAS may update these Terms & Conditions periodically.
20.2. Revised Terms & Conditions apply to all bookings
20.3. Existing confirmed bookings remain subject to the terms applicable when the booking was concluded, unless a change is validly agreed or otherwise permitted by law.
20.4. LAS may update operational service information to reflect changes imposed by airports, airlines, suppliers or competent authorities.
20.5. Where an operational change materially affects a confirmed Service, LAS will make reasonable efforts to notify the Client and address any applicable contractual rights.
21.1. These Terms & Conditions are governed by Dutch law.
21.2. Any dispute shall be submitted to the competent court in accordance with applicable jurisdiction rules.
21.3. Mandatory consumer-protection rules and jurisdiction rights that cannot lawfully be excluded remain unaffected.
22.1. If any provision is found invalid or unenforceable, the remaining provisions shall remain effective.
22.2. A waiver by LAS of a contractual right in one particular case does not constitute a waiver of that right in future cases.
22.3. LAS may refuse or discontinue a Service where necessary for legitimate legal, safety, security or operational reasons, subject to applicable contractual obligations and law.
22.4. These Terms & Conditions shall be read together with the Booking Confirmation, applicable service description and any expressly agreed Service-Specific Conditions.
Luxury Airport Services B.V.
www.luxuryairportservices.com